How do consultations work?+
Your stylist discusses your goals, hair history, and daily routine, then plans color, length, density, and maintenance with you. For extensions or a major color change, start with a consultation.
Do I need a consultation before color or extensions?+
For bigger changes — extensions, blonding, or color corrections — yes. Seeing your hair in person lets us set honest expectations and build the right plan before we begin. Simple refreshes can often be booked directly; if you are unsure, start with a consultation and we will guide you.
Who should I book with?+
Luxury extensions: Jeremie or Dejah. Custom color: Jeremie, Dejah, or David. Cuts & finishing: John. Smoothing / keratin: Jeremie or Dejah. Not sure? Call the salon and we will help you choose.
How do I book or reschedule?+
Tap Book and choose your stylist. Each stylist has their own calendar; if online booking is unavailable, choose Call to book. To reschedule, use your stylist’s booking link or call the salon.
I had a bad experience at another salon — can you help?+
Often, yes — a lot of our favorite work is helping people feel like themselves again after a cut, color, or extension experience that did not go to plan. Book with a stylist so we can see your hair and talk through what is realistic.
Do you offer Great Lengths extensions?+
Yes. Jeremie is a GL Certified stylist and Great Lengths Platinum Artist. See the Great Lengths section on this page for how the system works; the right method and plan for you are confirmed in your consultation.
What makes Great Lengths different from other extensions?+
Great Lengths emphasizes stylist certification, Remy double-drawn hair, traceable sourcing, and handcrafted production in Italy. Our Great Lengths section explains these differences and links to the brand’s official information.
Will extensions damage my hair?+
Extensions are not risk-free. Suitability, professional application and removal, and home care all matter. Your consultation covers these considerations; if extensions are not suitable for your hair, your stylist will explain why.
How do I care for my extensions at home?+
You will go home with a simple routine — how to cleanse, brush, heat-style, and sleep on them — plus Davines options suited to your hair. The goal is care you will actually keep up with.
How often will I need extension maintenance?+
It depends on your hair, how quickly it grows, and how you wear it, so we map a refresh rhythm with you rather than quoting a one-size-fits-all timeline.
Can I color, heat-style, or work out with extensions?+
Generally yes, with the right approach. We will talk through heat styling, workouts, swimming, and color so your investment lasts and still looks natural.
Do you do blonding, balayage, and gray coverage?+
Yes — dimensional blonding, balayage, all-over color, and gray coverage are all part of what we do. Bring inspiration photos and we will tell you honestly what is achievable for your hair.
Can you fix or correct color from another salon?+
Color corrections are some of our favorite work. They usually start with a consultation so we can assess your hair’s condition and map the steps — sometimes it is one visit, sometimes a few.
Do you carry Davines?+
Yes — Davines professional haircare is available in salon. Ask which routine supports your color, extensions, and finish; we only recommend what we would actually use ourselves.
Do you cut all hair types, including men’s?+
Yes. John specializes in precision cutting for all genders and hair types, and the team handles everything from a clean trim to a full restyle.
Where are you located, and where do I park?+
We are in downtown Austin at 830 W. 3rd St. #1148, Austin, TX 78701. Free validated parking is available next door at the Elle West Ave Garage. Start a session in the ParkMobile app, then scan the salon QR code when you arrive to validate parking for the length of your service.
Do you require a deposit?+
Yes — a deposit reserves your appointment. See the cancellation policy below for how it is handled if your plans change.
What is the cancellation policy?+
A 24-hour notice is required to cancel or reschedule. Cancellations or changes within 24 hours of your appointment forfeit the deposit, and a new deposit is required to rebook.